Privacy Policy
Maple Guard Protection explains how it collects, uses, and protects personal information to ensure transparency and security for our clients.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, such as your name, contact information, and business details. We may also collect technical data including IP addresses and browser types when you visit our website.
2. How We Use Your Information
We use your information to provide and maintain our security services, process service requests, communicate with you regarding security updates, and comply with legal obligations. Your data helps us improve our security protocols and customer support efficiency.
3. Legal Basis for Processing (Canada)
For our clients in Canada, we process personal information in accordance with PIPEDA (Personal Information Protection and Electronic Documents Act) and applicable provincial privacy laws. We only process data where we have obtained consent, for the performance of a contract, or where required by law.
4. Data Sharing & Third Parties
We do not sell your personal information. We may share data with trusted third-party service providers who assist us in operating our business and providing security services, provided these parties agree to keep this information confidential and secure.
5. Data Security
Maple Guard Protection implements rigorous technical and organizational security measures to protect your personal data from unauthorized access, disclosure, or destruction. We utilize encrypted communications and restricted access controls for all sensitive information.
6. Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law for business history, audit, and tax purposes. When data is no longer needed, it is securely deleted or anonymized.
7. Your Rights & Choices
You have the right to access, update, or request the deletion of your personal information. You can manage your communication preferences by contacting us directly. We will respond to all verified requests within the timeframes mandated by local law.
8. Contact Us
If you have questions or comments about this policy, you may email us at info@mapleguardprotection.com or by post to our Edmonton office. We are committed to resolving any complaints about our collection or use of your personal information.